Costco is renowned for its bulk deals and quality offerings, but even this retail giant isn’t immune to customer dissatisfaction. In recent months, several products have drawn criticism from shoppers, ranging from quality concerns to pricing issues. Here’s a look at six Costco items that have garnered the most complaints.

1. Kirkland Signature Diapers

Costco’s Kirkland Signature Diapers have long been a favorite among parents for their affordability and quality. However, a recent change in suppliers—from Kimberly-Clark to First Quality—has led to a wave of customer complaints. Parents have reported that the new diapers feel “cheap” and “paper thin,” with concerns about reduced absorbency and overall quality. Some have even considered switching to competitors like Sam’s Club due to these changes.

2. Hot Turkey & Provolone Sandwich

The Hot Turkey & Provolone Sandwich from Costco’s food court was once praised for its taste and value. However, a recent 75% price hike—from $3.99 to $6.99—has left many customers disgruntled. Shoppers have taken to social media to express their dissatisfaction, with some stating that the sandwich no longer offers the value it once did.

3. Kirkland Signature Disinfecting Wipes

During the pandemic, Kirkland Signature Disinfecting Wipes became a household staple. Customers appreciated their effectiveness and affordability. However, Costco has recently discontinued this popular product, leaving many shoppers disappointed. While some have found alternatives, the sudden removal of a trusted product has not gone unnoticed.

4. Realgood Chicken & Pepper Jack Cheese Burritos

These frozen burritos, marketed as a low-carb, high-protein option, have faced criticism for their taste and texture. Customers have described them as “bland” and “flavorless,” with some likening the chicken’s consistency to “bad canned chicken.” Despite their health-focused branding, many shoppers have found them lacking in flavor.

5. Kirkland Signature Whole Milk

While milk is a staple in many households, Costco’s Kirkland Signature Whole Milk has received complaints regarding its packaging. The opaque plastic containers make it difficult for customers to see how much milk is left, and the unique shape can be challenging to store in standard refrigerator doors. Additionally, some shoppers have noted that the price is higher than regional averages.

6. Food Court Fountain Drinks

Costco’s food court fountain drinks are known for their affordability, but customers have raised concerns about their quality. Reports of inconsistent flavor, poor carbonation, and overly foamy pours have surfaced. Some shoppers have described the drinks as “the worst fountain drinks” they’ve ever had, citing issues with syrup ratios and machine maintenance.

Conclusion

While Costco continues to offer a wide range of products that satisfy many customers, these six items have highlighted areas where the retailer might need to address quality and pricing concerns. As always, customer feedback plays a crucial role in shaping the shopping experience, and retailers need to listen and adapt accordingly.