The UK’s Department for Work and Pensions (DWP) has launched a new online application system for Attendance Allowance, making it easier for pensioners to claim vital support for their care needs. This initiative is part of an ongoing digital transformation aimed at simplifying access to benefits for older citizens.

Attendance Allowance is a non-means-tested, tax-free benefit designed for people over State Pension age who require help with personal care or supervision due to a disability or health condition. With the introduction of this online platform, DWP seeks to streamline the claims process and reduce dependency on paper forms.

What’s New: A Simpler Way to Claim

As of 2025, the DWP is trialling an online application system for Attendance Allowance, which enables pensioners to submit their claims digitally. The rollout is currently limited and slots are available only on a first-come, first-served basis every Monday. Applicants are encouraged to check availability early in the week.

However, not everyone is eligible to use this new system. Individuals with an appointee, those who hold power of attorney, or those nearing the end of life are still required to apply through the traditional paper-based process.

➡ Apply online or learn more at the GOV.UK Attendance Allowance page

Who Can Claim Attendance Allowance?

To be eligible for Attendance Allowance, applicants must:

• Be of State Pension age or older
• Have a disability or health condition that requires help with personal care or supervision
• Have needed that help for at least six months, unless they’re terminally ill

Importantly, this benefit does not cover mobility needs—it is strictly for personal care assistance.

Check eligibility criteria at GOV.UK

Payment Rates for 2025/26

There are two rates of Attendance Allowance based on the level of help needed:

• Lower Rate – £73.90 per week
  For those needing help either during the day or night
• Higher Rate – £110.40 per week
  For those needing help during both day and night, or if they are terminally ill

This means eligible pensioners could receive up to £441.60 per month, a significant boost to help manage daily care needs.

How to Apply: Two Main Options

Online Application (New!)

Pensioners can visit the official GOV.UK Attendance Allowance portal to start their application online. However, the form must be completed in one session, so applicants should ensure they have all necessary information on hand.

Paper-Based Application

For those unable to use the online system, the traditional method remains available:

• Download the form or request a paper version by calling the DWP at 0800 731 0122
• Complete and mail it to the Freepost DWP Attendance Allowance address listed on the form

If you request the form by phone and return it within six weeks, your claim will be backdated to the date of your call—potentially increasing your total benefit payout.

➡ Download the form at GOV.UK Attendance Allowance Claim Form

Important Regional Note

For those living in Scotland, Attendance Allowance has been replaced by the Pension Age Disability Payment. Scottish residents should apply through Social Security Scotland, not DWP.

➡ Apply through Social Security Scotland

Why This Matters

The DWP’s move toward a digital-first approach is a critical step in modernising how pensioners access financial support. While the online option is not yet fully open to everyone, it marks a promising shift toward convenience, speed, and reduced paperwork for applicants.

Given the challenges many older adults face in applying for support, this development could significantly ease the burden for those eligible—particularly as the cost of living continues to rise.

To ensure you don’t miss out, consider exploring both the online and postal routes, and reach out to local advisory services if you need help navigating the application.

This article has been carefully fact-checked by our editorial team to ensure accuracy and eliminate any misleading information. We are committed to maintaining the highest standards of integrity in our content.